Terms & Conditions

Service Overview

At TheTVStore, we take great pride in offering TV Repair and Technical Support services for optimal viewing. The service is in place for individuals who want to enjoy a customized and user-friendly experience, catering to their favorite channels in order to get the most out of their TV.

Your Subscription

Your subscription includes access to 24/7 technical support, remote setup, and customized pre-saved channel preferences.

Placing an Order

All orders are categorized into two types which are selected on the Checkout page. Either New Orders or Renewals. New orders are for first-time customers and renewals are for customers with an existing subscription that they would like to extend.

New Orders

New orders to this service will receive Setup and Configuration instructions specific to the customer’s device. The setup process is quick and easy and usually takes less than 5 minutes.

Renewals

For renewals, customers simply choose the desired length of the subscription tand place their order. We encourage you to renew at least one day before the expiry date to avoid tripping of service. An email reminder will be sent a day before your subscription expires.

Personal Information

We do not collect personal information beyond the name and email address you provide. We do not share this information with any third parties. All reasonable practices are in place to ensure confidential storage and handling of personal information. We do not have access to your credit card information; this is managed by our payment gateway providers.

All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, customers are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Method of Payment, Card Types accepted and Currency

We accept payments online using all major credit cards, in CAD currency.

Order Fulfillment

Orders are fulfilled within the hour, and you will receive a confirmation once the order is placed.

Refund/Return Policy

We have a 10 day refund policy. If there are any issues with your subscription, we advise you to email us at info@thetvstore.ca.